Normally when you call to check on an account and you puch in your number to find your balence or your last recieved payment it's a pretty sad chore. Then if you call and for some reason it can't find your account and the system bounces you around till you finally get in touch with a customer service rep that's also not a good thing. BUT, when the reason that it can't find your account is because it's paid off, zero balance, over, done, or finished this is a good thing. My final truck payment finally cleared and I offically own it now. ''''yay'